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These terms set out the rules that apply when you open an account on gx2, fund it through bKash, Rocket or Upay, and use any part of the platform. Access to gx2 depends on your local law and the eligible regions we serve — read these terms carefully before proceeding.
By creating an account on gx2, you confirm that you have read these terms, that you meet the eligibility conditions for your region, and that you accept the obligations described here. These terms apply to every session, transaction and support interaction on the platform. We may update these terms from time to time; continued use of your account after any update means you accept the revised version. We will note material changes in your account notification area. Your account is personal to you. You may not share login credentials, allow another person to operate your account or open more than one account. Any wallet linked to your account — whether bKash, Rocket or Upay — must be registered in your own name. Transactions made through a wallet that does not match your account details may be held for review. These terms apply to all platform areas: the casino lobby, sportsbook, live tables and any promotional activity shown in your account. They do not override any statutory rights you hold under applicable law in your eligible region. Where local law conflicts with any clause here, local law takes precedence to the extent required. If you have questions about a specific clause, contact our support team through the channels published on the site.
Not every interaction on gx2 falls under the same clause. Understanding the scope helps you know which rules apply to your activity. The four areas below define where these terms apply directly, and where separate policies or external rules take over.
These terms govern how you create, verify and operate your account. Login credentials, wallet linking and session activity are all covered. We set the rules; you hold the responsibility for keeping your account details secure and accurate.
Deposits and withdrawals made through bKash, Rocket or Upay fall fully within these terms. The transaction rules cover amounts, name-matching requirements and the review process that applies when a payment detail does not match your account record.
Game availability, odds, live table schedules and any promotional notices shown in your account are covered by these terms. Content is subject to change; what is visible at the time of your session is what applies. We do not carry over removed content or expired notices.
Payment processors, game studios and any external service linked from our platform operate under their own terms. gx2 is not responsible for third-party conduct, outages or policy changes. Where a dispute involves a third-party service, you may need to contact that party directly.
These terms are not one-directional. You have concrete actions available to you at any point — whether you want to check a transaction record, correct a detail on your account, or raise a question about how a policy clause applies to your situation. The account area holds your full transaction history, including every bKash, Rocket and Upay movement logged against your account. If a record looks incorrect, the first step is to download or note the transaction reference shown there and bring it to support with that reference number in hand. Account details — including your registered name and linked wallet — can be reviewed in the profile section. Some fields are locked after verification to protect your identity; others can be updated by submitting the correct documentation through the support channel. We act on verified update requests; we do not change name-linked fields without identity confirmation. If you disagree with a decision we have made about your account, you can formally raise it through our published contact paths and we will review it against these terms.
Open the transaction history in your account area. Every bKash, Rocket and Upay movement carries a reference number. Use that reference when raising any dispute with our support team — it speeds up the review significantly.
Some fields update through the profile section directly. Name and wallet fields locked after verification require supporting documentation. Submit through the support channel with your account ID and we will process it in the order received.
If a clause in these terms is unclear or you want to know how it applies to your specific situation, contact support and quote the section you are asking about. We respond to policy questions through the same channels as account queries.
You may request that your account be closed at any time. Submit the request through our support contact. Any pending transaction must clear before closure is finalised; we will confirm the status of your wallet balance before proceeding.
Policy questions and account concerns can reach our team through the channels published on the site. We do not publish hours or response targets we cannot stand behind, so check the contact page for the current routes available to you. Always include your account ID and, where relevant, a transaction reference or the clause number you are asking about.
The live chat widget is accessible from your account area once you are logged in. Use it for urgent account questions, including transaction holds or wallet name-match issues. Have your account ID ready when you open the chat.
For formal policy queries or requests that require documentation — such as a name correction or account closure — email is the appropriate route. Include your account ID, the relevant transaction reference or clause, and any supporting file in the same message.
The published help centre covers common account and terms questions. Check there first before raising a ticket — many wallet name-match questions, transaction review steps and account field update paths are documented in full detail.
Your account data is held in line with the retention and security practices described in our privacy policy. These terms and that policy work together. Where a conflict exists between the two, the more specific document for the subject in question takes precedence. For questions that span both, contact support and cite both documents.
We use cookies to keep your session active and to remember your account preferences. Cookie settings are available in your browser. Blocking certain cookies may limit account functionality, particularly in the live casino and cashier sections where session continuity is required.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, change your password immediately and contact support. We do not ask for your password through chat or email — any message doing so is not from us.
Account records, including transaction logs for bKash, Rocket and Upay payments, are retained for the period required by applicable regulations in your eligible region. After account closure, some records are held for a statutory minimum period before deletion.
To request a correction, deletion or export of your personal data, contact us through email support with your account ID and a clear description of the request. We handle these under the privacy policy and respond as required by applicable local law.
The questions below cover what our account holders ask most often about these terms — how they apply, what happens when something is disputed, and what your options are at each step.
Access to gx2 depends on your local law and whether your region is eligible. If you are in an eligible region in Bangladesh and you have created an account, these terms apply to your account from the moment of registration. Check your local regulations before opening an account.
Transactions where the wallet name does not match your account registration may be held for review. To resolve this, contact support with your account ID and the transaction reference. We will explain the steps required to verify the payment or return it to the source wallet.
No. Deposits and withdrawals must use a wallet registered in your own name. Using another person's Rocket or Upay account violates the account ownership clause in these terms and may result in a transaction hold or account review.
We post a notification in your account area when material changes are made to these terms. Continued use of your account after the notice appears means you accept the updated version. You can also check the date stamp on this page to see when it was last revised.
Raise it formally through email support. Include your account ID, the decision you are disputing, and the clause in these terms you believe applies. We review disputes against the current terms and respond in writing so you have a record of the outcome.
The privacy policy is published separately on the site and linked from the footer. It covers data storage, retention periods and your rights around personal data. These terms and the privacy policy are read together — where a topic appears in both, the more specific document applies.