Slots / Live
gx2 takes a direct approach to data privacy — what we collect from your account, how we use it, and what choices you have are all set out here in plain language. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your account. If you use bKash, Rocket or Upay, we record the transaction reference associated with each deposit or withdrawal so we can match it to your account history. We also collect device and session data automatically when you access the platform through a mobile browser, including your device type, IP address and the pages you visit within the lobby. This helps us keep your account session stable and identify unusual access patterns that may signal a security concern. We do not sell your personal data to third parties. Where we share data with payment processors — such as the networks that handle bKash or Rocket instructions — we do so only to complete the transaction you have requested. Any information shared with game content providers like Pragmatic Play, Habanero or CQ9 is limited to what is needed to load and log your game sessions correctly. Retention periods vary by data type; transaction records are held for as long as required by the financial and operational obligations that apply to your account region. You can request a summary of the data we hold on your account by contacting our support team through the route shown in your account area.
This policy covers the data gx2 collects and processes directly. Some areas of the platform involve third-party services that operate under their own separate policies, which we do not control. Understanding the boundaries helps you know where to direct any data-related question.
Covers data collected when you log in, update your profile, or change your password. This includes the email address and device fingerprint attached to your active session. Any access-related data question should be raised through your account support route.
Covers payment records generated when you deposit or withdraw through bKash, Rocket or Upay. We retain transaction references to match your account history. The payment network itself operates under its own privacy terms, which sit outside the scope of this policy.
Covers session data logged when you browse game lobbies or open titles from studios such as Spadegaming or Microgaming. Game-load events and session durations are recorded against your account. This data is used for account management, not for third-party profiling.
Does not cover external sites, payment-network portals or studio platforms you reach by leaving gx2. Once you leave our domain, their own privacy terms govern. We have no visibility into or control over what data those external services collect from your device.
You have several concrete options available to you regarding the data we hold on your account. First, you can request a copy of the personal information associated with your profile — this includes the contact details, device records and transaction references we have on file. Second, if any detail is incorrect — for example, a contact number that has changed or a name that was entered with a typo — you can raise a correction request through the support route shown in your account settings. Third, you can ask us what categories of data we have shared with payment processors or game content providers in connection with your account activity. We will respond with a factual account of the sharing that took place. Fourth, if you want to close your account and request deletion of your data, you can submit that request in writing through the contact path listed in the support section below. Deletion timelines depend on the retention obligations that apply to financial and transactional records in your region. Eligibility for any of these actions depends on your local law and the region in which your account was opened.
Request a summary of the personal data we hold on your account, including contact details and transaction references linked to bKash, Rocket or Upay activity.
If any profile information is wrong or outdated, raise a correction request through account support. We will update the record and confirm the change to you.
You can ask which categories of your data were shared with payment processors or game content providers, and why. We will give you a factual account of what was shared.
Submit a written request to close your account and begin the data deletion process. Deletion of financial records follows the retention rules that apply in your eligible region.
If you have a question about this policy, want to exercise one of your data rights, or need to flag a concern about how your information has been handled, use the contact routes published in your account area. We respond to privacy-related queries through the same support channels available for account and payment questions.
Open the chat widget from your account page to raise a privacy or data question directly with our support team. This is the fastest route for account-specific queries.
Send your privacy request or data-correction query to the support email address shown in your account settings. Include your account reference so we can locate your records without delay.
The Help Centre in your account area contains published articles on data rights, account closure and transaction records. Check there first for answers to common privacy questions before raising a direct request.
We apply access controls to your account data so that only the processes and personnel that need it to operate your account can reach it. Cookies are used on the platform to maintain your login session, remember your preferred language settings and log which game lobby sections you have visited. You can manage cookie preferences through your browser settings, though disabling session cookies will affect how the site functions on your device. When this policy changes — for example, to reflect an update in how we process mobile wallet transaction data — we update the published version on this page and note the revision date at the bottom. Continued use of the account after a policy update constitutes acceptance of the revised terms. For questions about retention periods, cookie categories or how to request changes to your data record, the support routes in the section above are the right place to start.
Access to your personal data is restricted by account-level controls. Session tokens tied to your login are invalidated when you sign out. Unusual access attempts — such as a new device or unfamiliar IP — may prompt a verification step before your account loads.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are set through our platform. You control cookie acceptance at the browser level on your mobile or desktop device.
Transaction records — including bKash, Rocket and Upay references — are held for as long as operational and financial obligations require in your eligible region. Profile data is kept while your account is active and for a defined period after closure.
When we revise this policy, the updated version is published here with a revision marker at the bottom of the page. We do not send individual notifications for every minor amendment, so checking back periodically is a good habit if this matters to you.
These are the questions we receive most often about how gx2 handles account data, privacy rights and contact routes. If your question is not answered here, the support routes in the contact section above are the right next step.
We collect the details you enter during account registration — name, contact information and your chosen login credentials. We also record device and session data automatically when you access the platform. Payment references from bKash, Rocket or Upay are logged against your account when a transaction is processed.
Yes. You can request a summary of your account data through the live chat or email support route shown in your account area. Include your account reference in the request so we can locate the correct records. Eligibility for data access may depend on your local law and the region where your account is registered.
We share only the transaction data required to process your deposit or withdrawal instruction. The payment processor receives what it needs to complete that specific transfer. We do not share your broader account profile or browsing history with bKash, Rocket or Upay.
Raise a correction request through the email or live chat support routes visible in your account settings. Tell us which detail is wrong and what the correct information should be. We will update the record and confirm the change once it has been applied.
Retention periods for transaction records — including those tied to mobile wallet payments — follow the operational and financial obligations that apply in your eligible region. If you want to know the specific period that applies to your account, ask through the support contact route listed on this page.
Submit a written closure and deletion request through the support email shown in your account area. We will begin the process within the timelines permitted by retention obligations in your region. Financial records connected to past transactions may be held for a defined period even after account closure.