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Your gx2 account connects directly to the mobile wallets Bangladeshi players use daily — bKash as the primary route, with Rocket and Upay ready when you need them. Every deposit and withdrawal moves through your own wallet, not a foreign card or a bank queue.
Opening the cashier is the first move. Once you are signed in, the deposit section shows the available local routes — bKash sits at the top because it clears through the number most of you already have active. Rocket and Upay appear as alternatives on the same screen. Select your wallet, enter the amount that matches what your wallet balance can cover, and confirm the transfer using the steps your wallet app shows. The amount reflects in your gx2 account balance once the wallet confirms the transaction.
Log into your gx2 account and tap the deposit option. The cashier screen lists the configured local wallet routes.
Pick the wallet that matches your active mobile account. Each route shows its own entry fields on the next screen.
Type the amount within the range shown, then complete the transfer steps your chosen wallet app requires.
Once your wallet confirms the transaction, your gx2 balance updates. Refresh the account page if it does not appear immediately.
Withdrawals follow a similar path to deposits but run in reverse — your gx2 balance moves back to the mobile wallet you specify. Head to the withdrawal section inside your account, select the wallet route you want the funds sent to, and confirm that the wallet number you enter belongs to an account registered in your name. This wallet-ownership check is part of how the payout route works; entering a number that does not match your verified account details will hold the request. Enter the withdrawal amount within the limits your account page displays, then submit.
Sign in, then navigate to withdrawals inside your account area. The screen shows the wallet routes available for payouts.
Type the bKash, Rocket or Upay number registered to you. The number must match the wallet linked to your account.
Enter an amount within the limits shown on screen, review the details, then confirm the withdrawal request.
Your account history shows the current status. Wait for that status to update before submitting a follow-up request.
Some account actions — including larger withdrawal requests — may prompt a verification step before they proceed. What the system asks for depends on your account history and the fields shown on screen at that moment; we do not publish a fixed document list because the requirements are shown dynamically based on your account status. When a verification prompt appears, read the on-screen instructions carefully and supply only what those fields request. Uploading something that was not asked for does not speed things up and may create confusion in the review queue.
The verification screen tells you exactly what the current step needs. Follow only those fields; do not add unrequested documents.
Use the upload or entry fields shown in your account. Submissions made through the correct channel are tracked and timestamped automatically.
Your account page shows whether a verification step is pending, under review or complete. Refresh the page to see updates.
If a verification field is confusing, reach out through the published support route before submitting. A wrong submission can delay rather than help.
The cashier on gx2 is configured around the mobile wallets that Bangladeshi accounts actually use. bKash handles the bulk of deposit and withdrawal traffic as the primary route — it is the wallet most accounts already have loaded and active. Rocket sits alongside it as a solid alternative, particularly for those whose primary SIM is on Dutch-Bangla Bank's network. Upay rounds out the three configured routes and serves accounts that hold balances there. All three operate through the same cashier interface, so switching between them is a matter of selecting the route rather than navigating to a different section.
Primary deposit and withdrawal route. Enter your bKash number in the cashier field and follow the wallet confirmation steps.
Dutch-Bangla Bank mobile wallet route. Available in the same cashier drop-down alongside bKash.
UCB mobile wallet option. Select Upay from the cashier list if this is your active wallet account.
Direct bank account channel for those who prefer not to use a mobile wallet. Check the cashier for current supported banks.
Every deposit and withdrawal you complete leaves a record in two places: your mobile wallet's transaction history and your gx2 account history. Knowing how to read both together is useful when a transaction looks delayed or when you need to confirm that funds arrived. The reference number your wallet generates at the point of transfer is the link between the two records — keep it until the account balance confirms. Status labels in your account history use consistent terms: pending means the request is queued, processing means it is active, and completed means the funds have moved.
Your bKash, Rocket or Upay app generates a transaction ID at the moment of transfer. Screenshot it or note it down before closing the confirmation screen.
Pending, processing and completed are the three states you will see. A status of pending means the request is in queue; do not resubmit while it sits there.
The transaction history inside your gx2 account lists every deposit and withdrawal with a timestamp. Cross-reference the amount and time against your wallet app to confirm a match.
Hold onto your wallet confirmation screenshot and the amount plus date until the account history shows completed. This is what makes a support query faster to resolve.
Account safety during banking comes down to a few concrete habits and the safeguards we have built into the cashier flow. The domain you use to access the cashier matters — always check that you are on gx2 before entering wallet details or account credentials. We do not send wallet numbers or account passwords through chat or SMS; any message claiming to be from us and asking for those details is not from us.
Confirm you are on gx2 before using the cashier. Bookmark the address directly rather than following links sent through messaging apps or emails you did not request.
Withdrawal requests are matched against the wallet number and identity on your account. Payouts move only to wallets that correspond to the verified account holder.
We will never ask for your wallet PIN, OTP or account password through support chat, SMS or email. Do not share those with anyone claiming to represent gx2.
If a deposit does not reflect or a withdrawal looks stuck, use the support contact shown on gx2. Have your wallet reference number ready — it moves the query forward.
These are the banking questions that come up most often from accounts in Bangladesh. If your question is not covered here, the support route on gx2 is the place to take it — have your transaction reference ready when you do.
bKash is the primary configured route and works for most accounts. If bKash is not available to you, Rocket and Upay are both active in the cashier as alternatives. Select whichever wallet holds your balance.
Note the bKash transaction reference number and wait a short period, then refresh your account history page. If the balance still has not moved, contact support through gx2 and share the reference number with your query.
Minimums are displayed in the withdrawal section of your account at the time you submit a request. We do not publish a fixed number here because it can vary — check the cashier screen for the current limit on your chosen route.
Certain account activity levels or first-time withdrawal requests may trigger a verification prompt. Read the fields on screen and supply only what is asked. If the prompt is unclear, contact support before submitting anything.
Withdrawals are matched to the wallet number linked to your verified account. If you need to update which wallet is on file, the process to do that is shown inside your account settings area — follow those steps first.
Do not confirm a transfer if you notice an error before submitting. If you have already confirmed, contact support immediately with the transaction reference. Acting quickly gives the support team the best chance of intercepting the request.